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FAQ

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Product Questions

What comes in a pack of Lock Laces®?

Each package contains 2 48" elastic shoelaces, 2 lock devices, and 2 cord clips. The lock device is the piece that has “LOCK LACES®” printed on it.

How many packs of Lock Laces® do I need for one pair of shoes?

1 pack of Lock Laces® is suitable for lacing up 1 pair of shoes.

Once I’ve installed Lock Laces® in my shoes, how do they work?

Great question. Lock Laces® are designed to turn any shoe into a slip-on. Because the laces are elastic, you can simply remove your foot from the shoe without moving the lock, and the elasticity of the shoelaces will prevent any damage to the heel of your shoe. You can also press down on the top of the lock device and pull it towards the toe of your shoe to loosen the device.

Will Lock Laces® fit through the eyelets in my shoes?

Most likely, yes. Over the years, we have only encountered a few shoes that have eyelets that are too narrow for Lock Laces®. If you find that the laces will not fit through your shoes, just contact us and we will do our best to resolve the issue.

How long/thick are the elastic laces?

The Lock Laces® elastic shoelaces are 48" in length, .25cm in diameter, and can stretch up to 72". They are slim enough to fit through the eyelets of nearly any shoe, and they are long enough to lace up nearly any shoe (with the exception of some tall work boots and high-top sneakers).

Will Lock Laces® work in my boots or high-top sneakers?

Our 72" Boot Laces definitely will, and our 48” original laces might. All of our laces are heavy-duty and water-resistant.

Will Lock Laces® work in kids’ shoes?

Yes! Because of our trim-to-fit design, Lock Laces® are one-size-fits-all for both children and adults. For help with installation, please see our instructional guide here.

Busy moms love Lock Laces®, because they don’t have to pause their daily routine to tie rogue shoelaces, the laces stay clean and off the ground, and their kids don’t complain about wearing lame Velcro shoes! Lock Laces® also help foster independence in kids with autism and other conditions that impair fine motor skills.

Can I reuse Lock Laces® in another pair of shoes?

Short answer: Not really.

Our one-size-fits-all, trim-to-fit design makes it hard to remove and reinstall on another pair of shoes for a couple reasons: after trimming, the laces no longer have the plastic aglets to thread through your shoe's eyelets, and the laces may no longer be long enough to fit another shoe. This was one compromise that we had to make in designing our lacing system, and we hope you’ll understand. Feel free to contact us with any questions or concerns.

How do I clean my Lock Laces®?

Lock Laces® are machine washable, so you can wash them just like you would normally wash your shoes. For particularly dirty laces, we recommend using liquid laundry detergent and a small scrub brush. To dry, simply place your shoes somewhere safe to air-dry.

I have arthritis. Will I be able to use Lock Laces®?

Yes, Lock Laces® are perfect for people with arthritis. After initial installation*, you can treat your shoes like slip-ons, and the lock device will keep your laces at the perfect tension. You can learn more about Lock Laces® for seniors here.

*If you have severe arthritis, you may need assistance with initial installation.

I am an amputee/had a stroke. Can I use Lock Laces® with one hand?

Yes, Lock Laces® accommodate users who can only use one hand. After initial installation*, you can treat your shoes like slip-ons, and the lock device will keep your laces at the perfect tension.

*You may need help with initial installation.

Can Lock Laces® be readjusted after initial installation?

Yes, the laces can always be made tighter. For this reason, we recommend initially installing the laces slightly looser than you might think, and then using the lock device to pull the laces to a snugger fit when desired. We always recommend cutting the laces 2-3 inches below the lock device to give yourself room to loosen them.

For instructions on how to remove and reinstall the cord clip, please see our article here.

Do Lock Laces® come in a solid color (without the specks)?

Currently, we don't offer any perfectly solid colors. All colors have contrasting specks, or "tracers," as we like to call them. For instance, Black laces have white tracers.

Where are Lock Laces® made?

Lock Laces® are manufactured in Taiwan.

I can’t find a color option to match my shoes. What should I do?

We've done our best to offer Lock Laces® in the most commonly requested colors, but we're always looking for new color ideas and would love to hear yours! Just fill out the form here to get in touch.

Customer Service/Return Questions

Do you accept returns/exchanges?

Yes. We're dedicated to providing you with the highest quality product on the market AND the best customer experience, so we stand by our product with a 100% Satisfaction Guarantee. If for any reason you are not satisfied with your Lock Laces® experience, please contact us and give us an opportunity to address your concerns. We also encourage you to watch our videos for proper installation prior to installation to ensure you install your Lock Laces® correctly.

If you are still not satisfied, we have a 30-day return policy to receive a full refund.

My cord clip came closed prior to installation or popped off after installation. Is there a way to reopen it?

Yes! The Cord Clip, or “end piece”, can easily be popped back open and reinstalled.

Please see our article on how to reopen and reinstall your Cord Clip.

How do I open my package of Lock Laces®?

The packaging has a resealable ziplock at the top, like a sandwich bag. You don’t have to cut or tear the packaging! Our more eco-friendly customers reuse the packaging to store small items around the house, like screws or thumbtacks.

Do you sell the old “bell shaped” cord clip?

You must be a Lock Laces® veteran! Unfortunately, we no longer carry the old bell-shaped cord clip. If you’re having problems with your cord clip, check out our post on reopening and reinstalling the cord clip

Do you offer any promotional codes or discounts?

Yes! Sign up for our email list to get notified when we’re running a promotion!

I lost a piece from my package. Can I buy any of the components separately?

No, we don’t sell the lock device, cord clip or laces separately.

However, we do understand that the small pieces can be easy to misplace prior to installation. If you’ve lost a piece from your packaging, just contact us, and we’ll be happy to replace it for you.

One of my packages is missing a piece. Can you send me a replacement piece?

Absolutely. Our Quality Assurance team works hard to make sure that every pack contains all of the contents, but mistakes do happen from time to time. Just contact us and we’ll be happy to send out a replacement for you.

My dog chewed them up. Help!

Don’t worry about it – we have dogs, too. Just contact us, and we’ll do our best to get you back up and running! Say hey to Sparky for us!

I didn’t buy my Lock Laces® from your website, but I’m experiencing issues. Can you help me?

Absolutely. Just contact us, and let us know what we can do to help. We’re dedicated to providing you with the highest quality product on the market AND the best customer experience, so we stand by our product with a 100% Satisfaction Guarantee – no matter where you bought it!

I think I received a defective pair. Do you provide replacements?

Absolutely. Our Quality Assurance team works hard to make sure that every lock and clip functions properly, but mistakes do happen from time to time. Just contact us and we’ll be happy to send out a replacement for you.

One of my lock devices is really hard to press down. Is that normal?

No, both locks should have exactly the same tension. If one of your lock devices is giving you trouble, contact our Customer Service team and we’ll be happy to send out a replacement for you.

I installed my Lock Laces® too tight. Do I need to buy a new pair?

We always recommend installing your laces with your feet in the shoes and cutting the excess lace 2-3 inches below the lock to ensure a proper fit. But mistakes happen! Just contact our Customer Service team, and we’ll do everything we can to get your shoes fitting comfortably.

I’m with a school or organization, and our students/members love Lock Laces®. Do you offer any bulk discounts?

We love supporting schools and organizations, big and small, all across the world. Please contact us to receive more information about bulk discounts.

The laces won’t fit through the eyelets of my shoes. What can I do?

You can try cutting off the plastic aglets at the end of the laces, which may allow the laces to squeeze through the eyelets. If you try this, you may have to trim the ends of the laces a couple of times to remove the fray

If this doesn't work, don’t worry about it. Just contact us and we'll do our best to provide a suitable solution.

Where can I find Lock Laces® near me? Do you have a store locator?

Unfortunately, we’re not able to provide an accurate store locator at this time. But you can get the best deal on Lock Laces® when you order here on our website!

Installation Questions

Where can I find installation instructions?

Right here!

My cord clip came closed prior to installation or popped off after installation. Is there a way to reopen it?

Yes! The Cord Clip, or “end piece,” can easily be popped back open and reinstalled.

Please see our article on how to reopen and reinstall your Cord Clip.

How do I open my package of Lock Laces®?

The packaging has a resealable ziplock at the top, like a sandwich bag. You don’t have to cut or tear the packaging! Our more eco-friendly customers reuse the packaging to store small items around the house, like screws or thumbtacks.

The laces won’t fit through the eyelets of my shoes. What can I do?

You can try cutting off the plastic aglets at the end of the laces, which may allow the laces to squeeze through the eyelets. If you try this, you may have to trim the ends of the laces a couple of times to remove the fray.

If this doesn't work, don’t worry about it. Just contact us and we'll do our best to provide a suitable solution.

One of my lock devices is really hard to press down. Is that normal?

No, both locks should have exactly the same tension. If one of your lock devices is giving you trouble, contact our Customer Service team and we’ll be happy to send out a replacement for you.

How much excess lace should I leave when I trim my laces to fit?

We recommend 2-3 inches below the lock for tennis shoes and 4-6 inches for boots. See our complete installation instructions here.

I installed my Lock Laces® too tight. Do I need to buy a new pair?

We always recommend installing your laces with your feet in the shoes and cutting the excess lace 2-3 inches below the lock to ensure a proper fit. But mistakes happen! Just contact our Customer Service team, and we’ll do everything we can to get your shoes fitting comfortably.

One of my packages is missing a piece. Can you send me a replacement piece?

Absolutely. Our Quality Assurance team works hard to make sure that every pack contains all of the contents, but mistakes do happen from time to time. Just contact us and we’ll be happy to send out a replacement for you.

How do you keep the Cord Clip (end piece) from flopping around?

After installation, we like to tuck the cord clip under one of the laces going across the shoe. This will keep them from bouncing around.

Shipping Questions

How will my order be shipped?

We ship all orders for general customers via USPS First Class or Priority Mail.

For our business customers, we ship orders via UPS.

How long will it take to get my order?

For domestic orders, we generally say to allow 3-5 business days for arrival via US First Class Mail from the time the order is shipped. Orders ship within 24 hours from the time they are placed Monday through Friday.

You will receive an email with your tracking information after you place your order.

Do you ship internationally?

Yes. We ship worldwide using USPS First Class Mail/International Parcel Service. Please allow 14 business days for arrival due to customs regulations. Shipping duties are not included in the cost of the shipping, they are paid upon delivery depending on what country you reside in.

How much do you charge for international shipping?

Our online ordering system allows you to accurately obtain shipping costs from the Cart page. Simply place the items you intend to purchase in your cart, and click "Estimate Shipping". Items are shipped via US First Class Mail/International Parcel Service.

I haven’t received my Lock Laces®. Where is my order?

You should have received an email with a tracking number when your order shipped out. For domestic orders, please allow up to 5 business days after your order shipped to receive your Lock Laces®. For international orders, please allow up to 7-21 business days. If your order has taken longer than expected, please contact us and we’ll do our best to resolve the issue.

Retail Questions

I’m interested in buying Lock Laces® wholesale. How can I get set up as a retailer?

Awesome! Just submit this form, and someone from our team will reach out to you within 2 business days.

Do you offer any point-of-purchase displays?

Yes – we offer an 18-ct countertop display and a 24-ct powerwing display.